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Topamup

Refund Policy

Effective Date: January 22, 2025


At Topamup.com, we strive to ensure your satisfaction with our products and services. If you are not entirely satisfied with your purchase, we’re here to help. Please review our refund policy outlined below:


1. Eligibility for Refunds

Refunds may be issued under the following conditions:

  1. The service or product was not delivered as described.
  2. Technical issues on our platform prevented access to the purchased service.
  3. A duplicate purchase was made due to a system error.

To be eligible for a refund, you must submit a request within 14 days of the purchase date.


2. Non-Refundable Items and Services

The following are not eligible for refunds:

  1. Services already rendered or fully consumed.
  2. Customized or personalized products.
  3. Discounts, promotions, or gift cards.


3. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact us at info@topamup.com with the subject line “Refund Request.”
  2. Provide the following details in your email:
  3. Your name and contact information.
  4. The order or transaction ID.
  5. The reason for the refund request.

Our support team will review your request and respond within 5 business days.


4. Processing Refunds

Approved refunds will be processed as follows:

  1. Refunds will be issued to the original payment method used during the purchase.
  2. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.


5. Disputes and Appeals

If your refund request is denied and you believe this decision was made in error, you may appeal by contacting us at info@topamup.com within 7 days of receiving the decision. Include any additional information or evidence supporting your case.


6. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.


7. Contact Us

For questions or assistance regarding this Refund Policy, please contact us at:

Email: info@topamup.com